Privacy Policy
Last updated: 17 December 2025
1. Introduction
Gday LMS Pty Ltd (ABN 25 693 545 854, ACN 693 545 854) operates GdayVet Dx and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using GdayVet Dx, you consent to the practices described in this policy.
2. Information We Collect
Personal Information:
- Name and contact details (email address, phone number)
- Organisation/clinic name
- Account credentials
- Billing information (processed securely by Stripe)
Usage Information:
- Consult note inputs (patient information, clinical details)
- Generated notes and usage patterns
- Device information and browser type
- IP address and access times
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the GdayVet Dx service
- Process your subscription and payments
- Generate AI-powered consult notes based on your inputs
- Improve and develop our service
- Communicate with you about your account and service updates
- Respond to your inquiries and support requests
- Comply with legal obligations
4. AI Processing Notice
GdayVet Dx uses artificial intelligence to generate consult notes. When you use our service:
- Your input data is processed by AI systems to generate notes
- We may use aggregated, anonymised data to improve our AI models
- Individual patient data is not used to train AI models without explicit consent
- You should not input personally identifiable patient owner information where possible
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Payment Processors: Stripe processes payments securely on our behalf
- Service Providers: Third-party providers who assist in operating our service (hosting, email)
- Legal Requirements: When required by law or to protect our rights
All third-party service providers are required to maintain the confidentiality of your information.
6. Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and monitoring
While we strive to protect your information, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the security of your account credentials.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. Generated consult notes are stored temporarily to allow you to access your recent history, but are not retained indefinitely.
8. Your Rights
Under Australian Privacy Law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us at info@gdayvet.com.au
9. Cookies and Tracking
We use essential cookies to maintain your session and provide the service. These cookies are necessary for the website to function properly. We may also use analytics to understand how our service is used and to improve user experience.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of the service after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Gday LMS Pty Ltd
ABN: 25 693 545 854
ACN: 693 545 854
Email: info@gdayvet.com.au
Location: Victoria, Australia